Business Intelligence for Information Technology (IT)


Let’s put the large scale projects aside for a second and look at the day-to-day operations of the IT team within an organization.

You’re an IT manager and you’re tasked with maintaining data storage and security, which requires a strong handle on employee access and their equipment. You also have to ensure that the entire organization has the right programs and technology to meet their overall objectives, among other things. A BI platform can support many job functions; let’s look at the role of BI in IT.

If your IT team is continuously working on some of the following tasks, you may want to consider how a BI tool can help:

  • Helpdesk and other employee requests
  • Onboarding new employees
  • Securely storing sensitive employee information
  • Securely storing sensitive company information
  • Data security, confidentiality and retention; keeping what is really only relevant to running the organization
  • Budgets

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And the one thing any IT manager will tell you for certain is that they are always striving to optimize and streamline these processes. Why? This will allow for better data visualization that will, in turn, help them make well-informed business decisions. 

How a BI Platform Can Help IT Teams

Imagine being given a set budget every year and having to allocate it across large-scale projects as well as operational activities. The latter, vital to the business's and employees' ongoing activities, occurs no matter what. This requires setting aside enough of your budget for operations so the business can continue to perform without interruption. But you'll also have to account for what is needed for any special projects scheduled for that year.

The Challenge

How can you obtain all of the data and information in one place so it can be analyzed and managed for more proactive use

The Solution: Business Intelligence

A customizable tool like Business Intelligence for NetSuite is the ideal solution to manage and analyze data, ensuring that your business continues to perform seamlessly while achieving its strategic goals.

  • Comprehensive Data Analysis: A BI platform consolidates data from various sources, providing a single, unified view of all business activities.
  • Operational Efficiency: While an ERP can manage the operational side of IT, it has limitations in data procurement. BI fills this gap by providing detailed insights and analytics.
  • Proactive Management: With customizable dashboards and real-time analytics, BI allows you to manage budgets proactively, ensuring both operational continuity and successful project execution.
  • Informed Decision-Making: BI tools empower decision-makers with the necessary insights to allocate budgets effectively, balancing operational needs with strategic project investments.

Data Security and Confidentiality

With a Business Intelligence (BI) platform, your IT team can ensure all members of the organization have the access they need to effectively do their jobs. By setting up data permissions within the BI solution of choice, a user will only see data for which they’ve been granted access. This way, data sets are secure and remain confidential, if necessary.


Key Benefits of BI

  • Controlled Access: Permissions can be finely tuned so that each user only accesses the data relevant to their role. This minimizes the risk of data breaches and maintains confidentiality.
  • Enhanced Security: BI platforms often come with robust security features that safeguard sensitive information against unauthorized access.
  • Usage Monitoring: IT team leaders can track their employees’ data usage to ensure they have the correct access levels. This monitoring helps in identifying any anomalies or unauthorized access attempts.
  • Improved Efficiency: Ensuring that employees have the appropriate data access enables them to perform their tasks more efficiently, without unnecessary delays or security concerns.
  • Informed Decision-Making: Leaders can analyze current data usage patterns to make informed decisions about future costs and investments in data infrastructure and security measures.

Data Storage and Historical Data Migration

Worried about your organization’s existing data structure and how implementing a BI solution will affect your current data warehouse? Don’t be. 

Seamless Integration with Existing Systems

One of the main benefits of a Business Intelligence (BI) tool is its ability to integrate seamlessly with your current ERP platform. It can access various data sources, bringing them together with ease. This means eliminating different spreadsheets that previously tracked different projects and activities, and merging the data sets for simple visualization and comparison all in one place.

Customization and Technical Compatibility

BI tools can be customized to meet the technical requirements and data sources unique to your business. This adaptability ensures that the BI solution enhances your existing infrastructure rather than disrupting it.

Data Visualization

In addition to managing financial data within NetSuite, a top business intelligence (BI) tool offers comprehensive financial reporting capabilities. You’re probably wondering how this would help an IT team optimize their activities for efficiency.

Assurance for Leadership

A BI platform enables IT teams and organizational leadership to make data-driven decisions, optimize budget usage, and plan strategically for the future, ensuring that all departments have the resources needed to succeed.


Getting Started: BI for IT

A business intelligence platform offers insight by manipulating various data sets of different sizes within a data warehouse. At first glance, this type of financial reporting doesn’t seem beneficial to an IT manager or team. But here’s why it actually is: past financial data is vital when it comes to planning and budgeting for projects. 

With so many organizations dependent on their technology and overcoming any limits it may bring, implementing a BI tool would guarantee they’re making the right choices and decisions.

Explore how GURUS Business Intelligence can enhance your IT operations today.

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