How to Find Your NetSuite Account Number

By: Athen Bozoglu


Finding your NetSuite Account Number can prove to be quite a challenge. For some reason, it’s not entirely straightforward. It also doesn’t help that the account number is rarely used or required for day-to-day tasks, so it’s not something you would have on-hand.

However, in some instances, you will need to provide your NetSuite Account Number. For example, if you contact NetSuite Support for any other reason, they may ask for it before moving forward.

Below are two simple ways of retrieving that information.

  1. Go to Setup > Company > Company Information
  2. Look for the field Account ID as seen below:
    NetSuite Account Number ID
  3. Go to Support
  4. Click the Go to SuiteAnswers button > Contact Support by Phone.

A new window will open and show you your NetSuite Account Number.

NetSuite Account Number

Other things to keep in mind

  • A “sandbox” is the same as a “production account number”
  • Don’t be fooled by the word “number”. The account number may not necessarily contain digits—it can be made up of a string of letters.
  • The checkbox “Disable Service SuiteScript and Workflow” triggers can hugely impact your SuiteTalk integration, as they can result in fatal errors in your SuiteTalk calls (these are nearly impossible to debug)

If you’re still having trouble locating your NetSuite Account Number, you should contact NetSuite Support. It may just be a technical glitch.

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About Athen Bozoglu

Athen Bozoglu is a horror film fanatic, country music buff and a content marketer for Cloud ERP Solutions, in precisely that order. Not enough detail? Read more about him here.

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