MFS Supply is a proud retailer of affordable security and property management products, including commercial door locks, shackle padlocks, keyless entry deadbolts and other home hardware. MFS Supply was founded in early 2006, by professionals in the mortgage field servicing industry.
As the company grew, so did the complexity of managing customer communications, website operations, and business-specific workflows. MFS Supply needed a cloud-based ERP solution that could scale with them, and a NetSuite partner with the technical expertise to customize the platform for their unique processes.
Location: Cleveland, OH USA
Industry: Retail & eCommerce
Solution: NetSuite ERP
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Challenges Prior to NetSuite ERP Implementation
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Manually creating and sending emails to customers was extremely time consuming
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With the out-of-the-box system, the company found it difficult to create and enhance the website to best meet their requirements
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Certain functionalities specific to their business processes were not included in the basic features and had to be implemented using customized scripts
Without a unified system and the right implementation partner, MFS Supply was spending too much time on manual tasks that should have been automated, time that could have been spent growing the business.
How GURUS Solutions Customized NetSuite for MFS Supply
MFS Supply turned to GURUS Solutions to help unlock the full potential of their NetSuite ERP platform. The GURUS team worked closely with MFS Supply to understand their day-to-day workflows and identify where custom scripts and configurations could eliminate manual bottlenecks.
Key areas of focus included automating customer email communications, enhancing the back-end website management tools, and building custom functionality tailored to MFS Supply's specific business processes.
GURUS' approach ensured that each customization was built with MFS Supply's growth in mind, not just solving today's problems, but creating a scalable foundation for the future.
NetSuite Implementation Results for MFS Supply
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The ability to use email automation has made their customer communication faster and more fluid
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Updating and using the back-end features of the website is simpler and more comprehensive with new enhancements
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Customized scripts have provided the company with smoother, more functional features necessary to their business
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Reduced time spent on manual processes, freeing the team to focus on sales and customer service
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A scalable NetSuite ERP foundation ready to support continued business growth
“Every issue we've had has been successfully resolved by GURUS Solutions."
"The company is a pleasure to work with -- they are organized, quick, professional, and flexible. GURUS Solutions has helped our company tremendously.”
- Kevin Elvington, Marketing Manager, MFS Supply
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