Get the customer service tools and features to help your agents deliver world-class service.
Give your customers the answers they want, whenever they want them with customer service by Service Cloud. This customer service software in the cloud offers customers the information and support they need, when they’re looking for it. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered.
- Deliver 24/7 customer service. Give your customers the answers they need, whenever they need them.
- Personalize your customer care. Being able to meet these new needs often means providing a type of personalized service that goes above and beyond what your competitors can deliver.
- Support your customers on any channel. Today, customers are flocking to numerous channels from the traditional, such as phone and email, to the expanding universe of social-media outlets, to voice their opinions about your brand.
- Wow customers with intelligent customer service. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.
- Solve cases faster. Time is critical when talking about customer care. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.
Unify your agent experience with the Lightning Console from Service Cloud. Our customer service management solution puts all the information your representatives need at their fingertips, all in one console. With Service Cloud from Salesforce, agents can manage cases faster, track customer history, view dashboards, and a lot more. All in a single view. No multiple tabs. No switching software.
Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves and help your agents work smarter with easy access to articles, FAQs, and the collective wisdom of the community.
Live chat software, Live Agent, is an online tool that allows a customer to communicate with a service agent via the web. Customers and prospects alike respond favorably to this form of real-time, personalized interaction. With Live Agent from Service cloud you can have agents ready to field questions 24/7.
SOS, from Service Cloud, is a revolutionary way to give customers the support that they need wherever they are. SOS’s live in-app video chat is the frontier of faster, social, mobile customer service. With it your agents can provide live video support, using screen sharing and on-screen guided assistance, to provide the most personalized customer service ever.
Manage Service Cloud cases from anywhere. Field-service agents can solve cases on the go and managers and executives can monitor real-time metrics with Service Cloud’s mobile app. As more and more business gets done from mobile phones, being able to manage, track, and report on cases from anywhere is crucial to providing top-tier customer care.
Service Cloud Communities give customers the self-service portals and discussion forums they need to get the answers they need quickly, anytime, and anywhere. Communities do more than just allow customers to help themselves and each other, they also afford your agents and employees greater potential for customer engagement. Either way, customers win by getting the right answers faster.
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Why Choose Us
There is simply no other cloud solution provider with as much experience. We are very selective in who we work with, carefully evaluating and choosing our partners so that we provide our clients with the most advanced solutions. Our unique business process is focused on understanding our client needs in order to propose solutions today that easily scale for tomorrow.