Engagement Modes NetSuite Support & Optimization

Functional Assessment

Functional Assessment

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Description Functional assessment

Description

On-site assessment with your team team to review your objectives, pain points and current situation.  Typical tasks performed are as follows:

  • Review of strategic objectives
  • Business assessment (functional)
  • Identification and prioritization of issues

This mandate includes a summary report with key observations, recommended plan of action and effort estimate.  It is recommended to perform this activity on-site.

Typical Duration & When Functional Assessment

Typical Duration & When

Duration: 1-3 Days on-site + 1-2 days analysis and solution design

When: You would like to improve the way you are leveraging Netsuite but you are not sure how and where to start

Technical Assessment

Technical Assessment

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Description Technical Assessment

Description

Review of Netsuite instance (health check) to ensure the foundations are good.  Typical subjects covered are:

  • General configuration

  • Security and access

  • Customization and scripts

  • Integrations

  • Third party applications

This mandate includes a summary report with observations and recommendations.

Typical Duration & When Technical Assessment

Typical Duration & When

Duration: 4 - 16 hrs

When:

  • You want to validate if your instance is configured following best practices

  • You have performances issues

  • You are concerned about access and security

Description Coaching Sessions

Description

We offer targeted coaching sessions on specific subjects, for example

  • Setting up Pricing and Promos
  • Forms
  • Workflows
  • Revenue recognition

  • Multi-currency management

The sessions will be prepared based on actual scenarios on your instance and our specialist will configure Netsuite with you.

Typical Duration & When Coaching Sessions

Typical Duration & When

Duration: 2-4 hr each session + preparation time

When: You would like to strengthen your knowledge on certain modules or functions of NetSuite and want tailored training on real uses cases.

Description Pilot Project

Description

You would like to address a specific issue or project you have identified with your instance.  Typically, a pilot project is small (<40hrs) with a well defined scope.  The objective is to have a quick and measureable result short term.

Prerequisite:  Technical assessment call to define the scope to be evaluated

Typical Duration & When Pilot Project

Typical Duration & When

Duration: Gurus solutions will provide an effort estimate based on scope of work

When:

  • You have identified specific pain points or improvements you would like to implement.

  • You are looking for a quick win to demonstrate ROI

  • You want to see if you like working with GURUS

Optimization Project

Optimization Project

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Description Optimization Project

Description

You have a project that your team doesn't have the expertise or bandwidth to support. Typical projects are:

  • Integration

  • eCommerce (Suite Commerce Advanced)

  • Customization

  • Automation & Workflow

GURUS will provide an estimate and will assign a project manager to ensure the project is delivered on time, coordinate the team, and provide visibility on the budget & risks.

Typical Duration & When Optimization Project

Typical Duration & When

Duration: Gurus will provide an effort estimate based on scope of work

When:

  • Your team doesn't have the bandwidth or expertise to do a specific project.

  • You want to focus on your core business and work with domain experts to optimize your instance.

  • You want to complement your team with additional resources and expertise

Description Technical Support

Description

You are looking to have quick on-demand technical support either via email or phone.

Gurus offers different support programs that can be tailored to your needs - time to respond, prepaid bank of hours, 5/7 or 7/7 support.

Typical Duration & When Technical Support

Typical Duration & When

Duration: Hourly basedPre-paid bank of hoursSeveral support packages are available to meet your needs

When:

  • You would like to have a someone available to support your team

  • You would like to ask questions from time to time and speak to an experienced  functional consultant for guidance.

  • You don't have the time and budget to train an internal technical expert

How Can We Help You

No matter your current company size, you have to plan for rapid growth – and NetSuite’s ERP functionalities can help ease the process.

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