NetSuite Complete Self Assessment Guide for Support & Optimization Packages

Choose the One that Best Fits Your Needs

Gurus Solutions leverages a portfolio of over 2500 successful NetSuite projects to build the best possible optimization and support packages for our clients. We can help you whether you’re looking for training, a functional or technical assessment of your NetSuite instance, a health check post-go-live or after an update, or if you’re looking for a specific optimization for your unique business processes.
Based on a decade and a half of experience in everything NetSuite, we’ve built a NetSuite self-assessment guide – so you can find the right package that suits what you’re looking to accomplish.

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You are looking to have quick on-demand technical support either via email or phone.

Gurus offers different support programs that can be tailored to your needs - time to respond, prepaid bank of hours, 5/7 or 7/7 support.

Typical Duration & When

Duration: Hourly based, Pre-paid bank of hours, Several support packages are available to meet your needs


  • You would like to have someone available to support your team
  • You would like to ask questions from time to time and speak to an experienced functional consultant for guidance.
  • You don't have the time and budget to train an internal technical expert


You would like to address a specific issue or project you have identified with your instance.  Typically, a pilot project is small (<40hrs) with a well-defined scope.  The objective is to have a quick and measurable result short term.

Prerequisite:  Technical assessment call to define the scope to be evaluated

Typical Duration & When

Duration: Gurus solutions will provide an effort estimate based on the scope of work


  • You have identified specific pain points or improvements you would like to implement.
  • You are looking for a quick win to demonstrate ROI
  • You want to see if you like working with GURUS


You have a project that your team doesn't have the expertise or bandwidth to support. Typical projects are:

  • Integration
  • eCommerce (Suite Commerce Advanced)
  • Customization
  • Automation & Workflow

GURUS will provide an estimate and will assign a project manager to ensure the project is delivered on time, coordinate the team, and provide visibility on the budget & risks.

Typical Duration & When

Duration: Gurus will provide an effort estimate based on scope of work


  • Your team doesn't have the bandwidth or expertise to do a specific project.
  • You want to focus on your core business and work with domain experts to optimize your instance.
  • You want to complement your team with additional resources and expertise


We offer targeted coaching sessions on specific subjects, for example

  • Setting up Pricing and Promos
  • Forms
  • Workflows
  • Revenue recognition
  • Multi-currency management

The sessions will be prepared based on actual scenarios on your instance and our specialist will configure Netsuite with you.

Typical Duration & When

Duration: 2-4 hr each session + preparation time

When: You would like to strengthen your knowledge on certain modules or functions of NetSuite and want tailored training on real uses cases.


On-site assessment with your team to review your objectives, pain points and current situation.  Typical tasks performed are as follows:

  • Review of strategic objectives
  • Business assessment (functional)
  • Identification and prioritization of issues

This mandate includes a summary report with key observations, recommended plan of action and effort estimate.  It is recommended to perform this activity on-site.

Typical Duration & When

Duration: 1-3 Days on-site + 1-2 days analysis and solution design

When: You would like to improve the way you are leveraging Netsuite but you are not sure how and where to start


Review of Netsuite instance (health check) to ensure the foundations are good.  Typical subjects covered are:

  • General configuration
  • Security and access
  • Customization and scripts
  • Integrations
  • Third party applications

This mandate includes a summary report with observations and recommendations.

Typical Duration & When

Duration: 4 - 16 hrs


  • You want to validate if your instance is configured following best practices
  • You have performances issues
  • You are concerned about access and security

Find Out How We Can Help You

Contact one of our specialized representatives for a detailed outlook of how our Gurus can help accelerate your business growth with NetSuite’s cloud ERP.

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