Cloud consulting pioneer provides an array of support and optimization services to facilitate communications and improve response times for customer requests.
MONTREAL, Quebec - January 28, 2016 - GURUS Solutions, a leading provider of enterprise cloud business solutions (NetSuite, Salesforce), announced today that it has made a significant investment in its technical support team to provide quicker turnaround of time-sensitive issues and enable its customers to rapidly address new business challenges.
The GuruSupport program is designed to meet the needs of its growing business customers with centralized technical expertise and faster problem resolution for a better, more responsive customer experience. The support program includes functional analysis such as reporting, configuration, troubleshooting within modules, customization, and integration. More specifically, GuruSupport will include emergency support; issue investigation, escalation and resolution; and preset availability to support major changes/updates/releases. In addition, and as part of its program offering, GURUSupport will also provide training on business processes, configuration, and customization and integration.
To broaden this offering and deliver greater value to its customers, GuruSupport 360 will provide customers with a unique approach to optimize their system. This level of support will proactively fine tune the platform and includes system optimization which focuses on project scoping, workflow set-up, and a pro-active health check.
“We have created this Technical Support Team to enhance the service we provide to our existing customers. Since we help companies scale up their business, we have an obligation to help them with our dedicated team of certified and knowledgeable consultants. Our dedicated pool of talent is well equipped to address our customers’ needs”, explained Dominique Frechette, VP of Professional Services.
The company’s support service provides the assurance that mission critical systems are monitored and managed. GuruSupport can be reached from Monday to Friday, 9am - 5pm EST by calling 1-877-664-1023 and/or by email at: support@gurussolutions.com
About Gurus Solutions
Since 2005 GURUS Solutions has been helping scale up businesses of all sizes in the cloud throughout North America. GURUS Solutions dynamic team of business and technical professionals set the standard for best practices in the implementation, integration and optimization of NetSuite, Salesforce and other associated cloud-based software products. We work with businesses to bring their corporate process to the cloud resulting in unmatched productivity and efficiency.
For more information, visit: www.gurussolutions.com
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