NetSuite Partners

Video Transcript

With NetSuite users spanning the globe, forming partnerships in different countries has become indispensable for NetSuite.

Certified to sell and implement NetSuite as well as other ERP-related products, there are three types of NetSuite partners:

Solution Providers, who sell and implement NetSuite.

Alliance Partners, who work alongside the NetSuite sales team to offer consulting, integration, and implementation services.

And, Business Process Outsourcing (BPO) partners who leverage NetSuite as a platform to provide external services to customers.

Each partner is different and offers a defined type of service and product. For example, here at GURUS Solutions we provide clients with NetSuite licensing, implementation, project rescue, and support, as well as in-house products, add-ons, partnerships, and optimization.

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What are NetSuite Partners?

NetSuite partners are firms that specialize in NetSuite with experienced consultants, developers, and project managers.

Not only do these organizations have intel into everything NetSuite that you might otherwise miss out on, but they are invested in your ERP project from beginning to end…and beyond.

As mentioned in the video, there are different types of NetSuite partners that offer distinct services. Generally speaking, most partners will help a company buy a NetSuite license, implement the software, and offer opportunities to customize, integrate, and optimize features.

NetSuite implementation partners have years of knowledge and expertise under their belt when it comes to mastering the NetSuite software. They can give you all the inside information on products, processes, best practices, modules, and more.

Their experience has led them to become highly sought after when it comes to implementing NetSuite.

In fact, no task is too tall for a NetSuite alliance partner, from training to data migration to even foreseeing an issue before it occurs.

Having a NetSuite partner by your side when launching a complex software like NetSuite ERP is often the difference between success and failure.

While some companies view partners as an extra expense, it’s important to remember that if you choose to implement NetSuite on your own - without the insightful expertise and experience from partners - you’re more likely to spend way more money and time in the long run.

The Benefits of a NetSuite Partner

There are many benefits to partnering with a NetSuite ERP partner, but each will depend greatly on your company’s objectives and what you’re looking for within an ERP.

However, that being said, there are a few important benefits to consider when thinking about working with a NetSuite partner.

Navigate NetSuite Licensing

Like the software itself, NetSuite licensing is complicated. There are different tiers based on number of users, operating needs, and price.

Certified NetSuite partners have industry experience and can guide you through the process from licensing to negotiating contract deals. They have the necessary expertise in NetSuite consulting that they can easily pinpoint what is good or not for your unique business.

Pricing

By far one of the most important aspects of any ERP system: the cost. It can be a very tiresome process searching for an ERP that has the right price tag and best ROI.

Generally speaking, when purchasing a license directly from NetSuite, you are required to pay upfront, which means a heavy investment from the get-go.

On the other hand, a partner will allow for a more flexible payment option that can extend across a specific timeline. This is a better option for companies who might eventually need to renegotiate terms or make changes throughout the implementation.

NetSuite Support

For those looking for a more personalized consulting service, a NetSuite partner ensures that you have everything you need. When it comes to implementation support or after go-live support, the same team that was there from the beginning will be there to help out.

The team will ensure that any internal changes are up to date on your file, meaning you will always have consultants that know what they’re doing, specifically for your instance.

Working directly with NetSuite does not mean you will not have access to support. However, it’s important to note that instead of personalized emails you will instead have access to communities and online support.

For any ERP implementation, having a knowledgeable partner by your side guarantees ongoing support, transparency throughout the implementation process, and continued help even after you’ve gone live.

This is especially important to mention as many companies grow and scale with NetSuite and down the line realize that they require more customization, optimization, or applications. Staying in touch with your partner ensures your data stays up to date, leading partners to easily prescribe the missing treatment.

How To Choose A NetSuite Partner

Heading to the NetSuite website and looking at the NetSuite partners list can be overwhelming. For a company who is in the beginning stages of a NetSuite solution, knowing who to contact, who has the right services, and who is the right fit can be a long research process.

From industry-focused to levels of expertise to location, knowing what you want from the get-go and helping you downsize the list from the start.

For example, many companies only service specific industries and are only licensed to offer licensing and implementing within a specific country.

When choosing a partner here a few things to look out for to minimize the research:

Shop Around

Shop around for the right fit, look at reviews, and contact a few firms that specialize in what you are looking for. Additionally, ask the professional community if they have referrals to specific NetSuite partners they’re currently working with or have in the past.

Partnership Fit

This is a partnership for years, albeit decades to come. Make sure that you feel comfortable with the team and that they have in-house NetSuite consultants that are highly adept and knowledgeable.

Price

Remember, cheaper pricing does not mean better service. If a company is offering their services for a cost that is too good to be true, it probably is. Sometimes paying a bit more means having access to high-level consultants with extensive knowledge and experience not found elsewhere.

Support, Optimization, and Training

Depending on what you need, make sure to ask your potential NetSuite partner if they do anything else other than implementations.

Do they have first-hand access to modules and add-ons? Are they capable of optimizing your NetSuite instance in the future? Do they offer their own NetSuite products? Will they be available for NetSuite support down the line?

Before signing any contract with a partner, ensure that you’ve asked the appropriate questions, have done the research, and if possible asked current NetSuite customers their input.