This white paper discusses the significant financial and efficiency benefits that services organizations realize through an optimized resource management process within a Professional Services Automation (PSA) solution.
Organizations that use the “spreadsheet” approach to resource management are, in effect, playing a game of chance. What if the spreadsheet is outdated or contains errors? Mission critical staffing decisions should be made with accurate, up-to-date resource utilization and skills data that can only be provided through the marriage of a Professional Services Automation (PSA) solution and sound resource management practices.