Software Management

Increase customer satisfaction through self-service issue management.

Key Benefits
  • Resolve issues quicker due to integration with NetSuite CRM
  • Improve product quality with detailed issue, defect and enhancement tracking
  • Improve eCommerce customer experience with an online distribution channel for Electronic Files
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Solution Highlights

  • Provide customer self-service to raise and monitor product issues
  • Align with CRM for closed-loop case management
  • Aggregate multiple support cases around a product issue or enhancement for prioritization
  • Sell files online (i.e. documents, music, executables) and make available for download

Is this module a fit for my business needs?

  • Do you need to track Product Issues associated to customer cases
  • Do you need to sell and provide an ability to download Electronic Files

How can we help you 

Looking to start a new project? We can
help with everything from product selection to
implementation and training.

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