Increase customer satisfaction through self-service issue management.
- Resolve issues quicker due to integration with NetSuite CRM
- Improve product quality with detailed issue, defect and enhancement tracking
- Improve eCommerce customer experience with an online distribution channel for Electronic Files
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- Provide customer self-service to raise and monitor product issues
- Align with CRM for closed-loop case management
- Aggregate multiple support cases around a product issue or enhancement for prioritization
- Sell files online (i.e. documents, music, executables) and make available for download
Is this module a fit for my business needs?
- Do you need to track Product Issues associated to customer cases
- Do you need to sell and provide an ability to download Electronic Files