GURUS Solutions Privacy Policy

 

Updated as of: May 13th, 2021

Gurus Solutions Inc. and its affiliates (collectively referred to in this document as “Gurus”, “we”, “us” or other similar expressions) are committed to protecting the privacy of individuals who visit and interact with their websites (which we refer to as “Visitors” in this document), the persons who are recipients of the Services, as this term is defined below (which we refer to as “Customers” in this document), as well as the persons who use or disclose Personal Information (which we refer to as “Users” in this document) in connection with the registration for, and the use of, our software products, such as the NetSuite Data Exporter software (collectively, the “Software”). This privacy policy (in short, the “Policy”) describes Gurus’ privacy practices in relation to the use of its websites and its Software, the performance or delivery of Services to Customers and other interactions with people that are not Visitors, Customers or Users.

Scope of this Policy

This Policy applies to the information we obtain or collect through our performance or delivery of Services to our Customers, through our websites, when Users download, use and/or access the Software or when people otherwise interact or communicate with us directly.

By visiting and interacting with the Gurus Websites, by receiving the Services or by registering or using the Software, you agree to be bound by the terms of this Policy, and you consent to our collection, storage, use, processing and disclosure of your Personal Information as set out in this Policy now, and as amended by us. This Policy is incorporated into, and considered a part of, Gurus’ End User License Agreement (the “EULA”) for the Software, located at https://gurussolutions.com/end-user-licence-agreement-for-netsuite-data-exporter

We may change this Policy from time to time at our discretion and when doing so, we will change the “Updated as of” date above. We will notify you of any changes to this Policy by posting the revised Policy on our website or by seeking your consent, depending on the nature and materiality of the change. You are advised to consult this Policy regularly for any changes. Your continued use of the Gurus Websites, the Services and the Software after any change to this Policy will constitute your acceptance of such change.

By downloading, using and/or accessing the Software, you understand and agree that we are providing a Google® Sheet add-on, which enables Users to extract data from NetSuite® and import it into Google® Sheets, thus allowing them to use NetSuite® data outside of the application itself. 

The data a User can extract using the Software (the “Extracted Data”) depends on the access permissions the User possesses in NetSuite®; while a User cannot extract more than she/he can access in NetSuite®, it means that the User can extract anything she/he has access to.

It also means that once the Extracted Data has been imported in a Google® Sheet document, such data is not bound to the access rules set in NetSuite® because the User is then free to share it with other people, print it, download it, etc.

The Software does not provide us any means to access or see your Extracted Data.

Here are some definitions of terms used throughout this Policy: 

The “Gurus Websites” include our websites, such as gurussolutions.com (including the related sub-domains and pages). 

The “Services” are the professional services we provide to our Customers.

A “Device” is any computer used to access the Gurus Websites or the Software, including without limitation a desktop, laptop, smartphone, tablet, or other consumer electronic device.

1. INFORMATION WE COLLECT

We may collect the following types of information in connection with your use of the Gurus Websites, your interactions with us offline such as through our performance of Services for a Customer or other various communications of a commercial nature such as newsletters, announcements and the like, as well as your registration for, and use of, the Software.

1.1. Non-Personal Information and Personal Information

  • Non-personal information is information that does not reveal your specific identity or does not directly relate to you, such as, without limitation, Device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, and statistical and aggregated information. We may use non-Personal Information to create aggregate tracking information reports regarding User demographics. None of the tracking information in the reports can be connected to the identities or other Personal Information of individual Users. We also may link tracking information with Users’ Personal Information, but once such a link is made, all of the linked information is treated as Personal Information and will be used and disclosed only in accordance with this Policy, and in accordance with the law. You may choose whether or not you want us to use tracking technologies to remember you.
  • Personal Information is information that identifies an individual, relates to an identifiable individual or allows an individual to be identified (“Personal Information”). Examples of Personal Information include information provided by:
     
    • a Customer representative about herself, including her name, e-mail and physical address, telephone number, billing information, company affiliation and associated interests;
    • an employee at a prospect customer about herself including her name, e-mail and physical address, telephone number, billing information, company affiliation and associated interests; 
    • an applicant for an open employment position, which would include e-mail and physical address, telephone number, presentation letter and cv content, internal notes and analysis on the applicant; or
    • a User upon registration for the Software, including her first and last name, title (if applicable), telephone number, e-mail address and the name of the company with which she is affiliated (through employment or otherwise) as well as any other contact information provided upon registration for the Software (“Contact Information”). Note that we do not collect or otherwise have access to your NetSuite® password.

1.2 How Gurus Collects Personal Information

Gurus and our third party service providers may collect Personal Information and other information directly from you from a variety of sources that generally fall into the following categories:

  • Direct Interactions: From your use of, and interaction with us through, the Gurus Websites, the Software and other activities such as submission of registrations and forms, or sales inquiries and transactions as well as in-person meetings in trade shows or other similar events. Gurus may also collect other information about the Customer and some employees, for example through the Gurus Websites, as part of that interaction;
  • Publicly Available Data/Data from Third Parties: Other data you may have made publicly available, such as social media posts or data provided by third party sources, such as marketing opt-in lists, or data aggregators.
  • Automated Interactions with Devices: From the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools. Although Gurus’ use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about Gurus’ current approach to information collected from Automated Interactions:
     
    • Electronic Communications Protocols: As is the case when you visit most websites and use most apps, Gurus may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), your IP address (which may identify your general geographic location or company), and date and time.

      Gurus may also automatically receive and record information about your interaction with the Gurus Websites or the Software, such as clickstream information (when each Gurus webpage was visited and how much time was spent on the page), or general geo-location data.

    • Cookies: Gurus’ servers will query your browser to see if there are “cookies” previously set by the Gurus Websites. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information, and general usage and volume statistical information. Cookies may also be used to collect individualized website use data, provide electronic website personalization, or conduct and measure the effectiveness of advertising in accordance with this Policy. Some cookies may remain on users’ computers after they leave the Gurus Websites. While the majority are set to expire within 1-24 months of your last visit to the website that set the cookie, others may not expire because of their nature, like cookies that remember opt-out preferences.

      Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with website features and customizations.

    • Embedded Pixels and Similar Technologies: On the Gurus Websites, Gurus and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits), and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient’s e-mail address.
    • Widgets, Buttons, and Tools: The Gurus Websites may include widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g., links to bookmarked sites), along with buttons or other tools that link to other companies’ services (e.g., a “Like” button or third party map). The widget, button or tool may collect and automatically send Personal Information, such as your e-mail address, or other information (such as your browser information, or IP address), to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for other purposes, which may include advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.
    • Physical Location: We may collect the physical location of your device and use it to provide you with personalized location-based services or content. In some instances, you may be permitted to allow or deny such use of your device’s location, but if you choose to deny such use, we may not be able to provide you with the applicable personalized services or content.

1.3. Google® User Data

Gurus does not collect, store or share Google® user data through the downloading or use of the Software by its Users. However, the Software requires Google® authentication to access spreadsheets and the external connection application programming interface (API) and to store the NetSuite® credentials (including the NetSuite® username, role ID and account number, but not the NetSuite® password) when the “remember me” box is checked. The term “Google® user data” refers to any data that the user creates or owns and/or that concerns the user, which is stored in any Google® applications.

2. HOW WE USE YOUR INFORMATION

Gurus uses and shares the Personal Information it collects (unless directed otherwise by applicable law), to:

  • Engage in Business Relationship. Gurus may use Personal Information to engage in a business relationship with you. 
  • Engage in Employment-related Exchanges. Gurus may use Personal Information to engage in exchanges leading to a possible employment relationship with Gurus.
  • Provide Support or Other Services. Gurus may use your Personal Information to provide you support or other Services you have ordered, to communicate with you for the purposes of verifying your identity, determining the appropriate version of the Software to install, providing you with Software-related information, and installing the Software.
  • Tailor Marketing to Your Needs and Respond to Your Requests. Gurus may use your Personal Information to provide you with information about the Services and the Software or notify you of new offers, and to advertise Gurus’ Services in accordance with this Policy. Your Gurus Websites visits, marketing experience, and communications may be tailored to your interests based on your Personal Information. Gurus may also use Personal Information in order to respond directly to your information requests (including newsletter registrations or other specific requests), or pass your contact information to the appropriate Gurus partner for further follow-up related to your interests. In addition, if you consent, Gurus may share your Personal Information with other selected partners that offer complementary products or services. Please review the specific partner’s privacy policy regarding any further interactions with them.
  • Interact with You on Third Party Social Networks. Gurus may use your Personal Information to interact with you on third party social networks. Gurus’ interactions with you on a third party social network would be subject to that social network platform’s privacy policies and terms of use.
  • Select Content, Improve Quality and Facilitate Use of the Gurus Websites or the Software. Gurus may use your Personal Information to help create and personalize content on the Gurus Websites or the Software, facilitate your use of the Gurus Websites or the Software (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of orders and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing), and evaluate page response rates.
  • Obtain Third Party Services. We may also share Personal Information with third parties who provide services to Gurus, such as web analytics, customer relationship management, event/campaign management, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. We only share your Personal Information with third party service providers that provide services that are relevant to the purpose for which you provided us with such information in the first place. When Gurus shares Personal Information with third party service providers, we require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with those of this Policy.
  • Improve Services, Software and Experiences. We may use your Personal Information to evaluate and improve our Services, our Software, marketing, and customer relationships.
  • Post Testimonials. We post testimonials on the Gurus Websites that may contain Personal Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please fill out a request form, and be sure to include your name, testimonial location, and contact information.
  • Power Joint Sales or Product Promotions. Gurus and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both Gurus and the partner(s) will have access to that information, and either Gurus or our partners may provide you the sales or product promotion information. Each party will be responsible for managing their own use of the Personal Information collected for the joint sale or product promotion. We recommend you review the privacy policies of these partners to address any questions you have regarding their handling of your information.
  • Communicate with You about a Conference or Event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by Gurus or one of our partners. This may include information about the event’s content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to your event registration. After the event, Gurus may contact you about the event and related products and services, and may share information about your attendance with your company. Where legally permitted, Gurus will also allow designated partners or conference sponsors to send you communications related to your event attendance. Please note that our partners or conference sponsors may directly request your Personal Information at their conference booths or presentations. You should review their privacy policies to learn how they use Personal Information.
  • Comply with Legal Requirements and Corporate Transactions. Gurus may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.

Some of the Personal Information uses specified above are not mandatory and may be controlled by you. Please refer to the “YOUR CHOICES ABOUT YOUR INFORMATION” section below for information on available use preferences or opt-out options, or view the summary of your privacy choices.

Since Gurus operates in multiple jurisdictions, we may exchange information internally between our offices and remote worksites. The Personal Information that you have provided to us may therefore be transferred outside the jurisdiction where you reside. Also, in certain countries our third party contractors (such as online application providers) might undertake the collection, transferring, storage and processing of your information on our behalf and control. Such collection, transfer, storage and processing of information will be done in accordance with the terms and conditions of this Policy.

We will make your Personal Information available within our organization on a need-to-know basis only, and it will be retained only as long as necessary to fulfill its identified purposes or in accordance with applicable laws and/or our policies. Personal Information that is no longer required to fulfill its identified purposes will be securely destroyed, erased, or made anonymous. Your non-personal information may be disclosed to others and permanently archived for future use.
 
3. DISCLOSURE OF YOUR INFORMATION
We will not disclose your Personal Information to third parties outside of Gurus without your consent, except as noted herein or as otherwise permitted or required by law.
 
We may give our third-party service providers access to your Personal Information to the extent they provide services to us, help us provide services, or help us communicate with Customers and Users. However, these providers do not have any independent right to use your Personal Information; they may only use your Personal Information to provide services to us or for us, and they are subject to the terms of this Policy.
 
In the event of a sale of shares or assets, a merger, a liquidation or a reorganization involving our business, we may transfer some or all of the Personal Information that we maintain on you to the applicable successor or resulting organization, but such transfer will be subject to the terms of this Policy.
 
We may be required to disclose Personal Information to government authorities or law enforcement officials, wheresoever situated that have asserted their lawful authority to obtain the information or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena, a warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to protect our rights and property, or to defend against legal claims, or as otherwise required by law or legal process.
 
4. HOW WE STORE AND PROCESS YOUR INFORMATION
Personal Information collected by Gurus may be stored and/or processed by Gurus and/or its service providers outside Canada. By providing your Personal Information in connection with the registration for, and use of, the Software, you understand that such information may be subject to foreign law, and that it may be accessed by foreign governments, courts, law enforcement and regulatory agencies.
 
We will use commercially reasonable security safeguards in order to protect the Personal Information in our possession against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the Personal Information, and the method of storage. The methods of protection may include physical measures (for example, locked filing cabinets and restricted access to offices), organizational measures (for example, security clearances and limiting access to a “need-to-know” basis) and technological measures (for example, the use of passwords and encryption). The security of your Personal Information also depends on you. Never share your NetSuite® access credentials, including your NetSuite® password, with anyone. Your NetSuite® access credentials are stored using the Properties Service from Google®. The Properties Service allows scripts to store strings as key-value pairs scoped to one script, one user of a script, or one document in which an add-on is used. Please refer to Google®’s own privacy policy concerning their storage and security practices. Although we select our technology providers carefully, we are not responsible for the functionality, privacy, or security measures of any other organization.
 
5. YOUR CHOICES ABOUT YOUR INFORMATION
A list of your current privacy choices is listed below:
 
  • E-mail Marketing. Gurus enables you to opt out of marketing communications. You may opt out of e-mail marketing by using our general unsubscribe automated link that is included in Gurus marketing e-mails. If you have any problems using that opt-out mechanism, please contact us.

    Some non-marketing communications are not subject to general opt-out, such as communications related to Services, to the Software, sales transactions, and other support-related information, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications with partners are also not subject to general opt-out, including product alerts, updates, contractual marketing and sales materials, and other notices related to partner status.

  • Information-Sharing Choices. Gurus only shares Personal Information with selected companies after providing users the ability to make choices about the sharing, or as otherwise described in this Policy. There are limitations to opting out of such sharing in the case of: (1) joint sales or joint events; (2) where the customer has requested follow-up which involves Gurus partners; (3) where third parties are required to accomplish the transaction or perform the service; and (4) where required by law.
  • Third Party Permission-Based Lists. On occasion, Gurus may use third-party lists to send communications about Gurus products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive e-mails from other companies such as Gurus. When we use such lists, the communications will include mechanisms to opt out of receiving Gurus marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly.
You can always request access, inquire about, update or make corrections to your Personal Information in our possession, by writing to us at: privacy@gurussolutions.com. We rely upon Users and Customers to provide accurate and complete information and to inform us if User or Customer Personal Information changes, in whole or in part, from time to time.
 
6. USERS
Gurus does not knowingly collect or solicit any Personal Information from anyone under the age of 13 or knowingly allow such persons to visit and interact with the Gurus Websites, to receive the Services or to register for the Software. The Gurus Websites, the Services and the Software are not directed at children under the age of 13. In the event that we learn that we have collected Personal Information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us. See our coordinates below.
 
7. OTHER WEBSITES, INTERNET RESOURCES AND SOFTWARE
We are not responsible for the practices employed by any websites, internet resources or software operated by third parties, whether linked to or from our Software, including the information or content contained within them. Please remember that when you access such third-party websites, internet resources or software, our Policy does not apply and you are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for, and do not have control over, any third parties to whom you may disclose Extracted Data. If you choose to disclose Extracted Data to a third party, you do so at your own risk.
 
8. HOW TO CONTACT US
Gurus has appointed a Privacy Officer. If you believe your Personal Information has been used in a way that is not consistent with this Policy, or if you have further questions related to this Policy, please contact the Privacy Officer. Written inquiries may be addressed to Privacy Officer, 9880 Clark Street, Suite 101, Montreal (Québec) H3L 2R3 Canada or by e-mail, at legal@gurussolutions.com.
 
9. CHANGES TO OUR POLICY
We may change this Policy from time to time at our discretion and when doing so, we will change the “Updated as of” date above. We will notify you of any changes to this Policy by posting the revised Policy on our website or by seeking your consent, depending on the nature and materiality of the change. You are advised to consult this Policy regularly for any changes. Your continued use of the Gurus Websites, the Services and the Software after any change to this Policy will constitute your acceptance of such change.

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