As our Team Lead in Cloud Development, not only has he been working hard to face issues head on – but he also constantly exceeds in helping his fellow Gurus. For almost three years now, Andrew has been an exemplary leader among our team of cloud developers. As subject matter expert, he’s always patient and leads his team by promoting the best practices in cloud solutions.
Even more, Andrew constantly strives for excellence by offering his assistance in project management tasks, employee training and support management. He’s our go-to Guru for any project-related holdups that might slow down day to day business operations. Today, we would also like to highlight Andrew’s contribution to client projects by giving an example of his dedication to gap identification, in-depth analysis, solution design, and quality control (just to name a few).
Superhero Story: Solving Problems Through Innovation
Each unique client comes with their own respective challenges – some undoubtedly more than others. In the following case study, you can learn how Andrew helped resolve one of these latter cases and demonstrated all the core values of a Guru.
Customer need: Tracking containers from overseas (100+ per week).
Challenges: The high volume made it difficult to track errors by the vendor – especially as they’d get overwhelmed with long and complicated spreadsheets (they had yet to evolve with cloud technology). When they received containers from overseas, the items were not always the same as what they’d purchased in their order (i.e. there were either more items, less items, or the wrong items).
The other issue was tracking transloading—inventory in one container was placed in a larger container to go to different destinations.
How we got involved: Our previous work with NetSuite had inspired us to design a customized solution for container management. This work led Best Choice Products (BCP) to hire us to take over the NetSuite implementation.
What we did: Gurus analyzed everything, organized a plan, and then built a custom add-on to NetSuite. We were brought in during original implementation as a third party, and we were later asked to take over the project.
How the Gurus overcame our client’s obstacles: With the help of Riley (our Prime Developer) and Alain (our Project Manager), Andrew created an in-depth diagram of how everything would interact together, and designed an inventory management solution to resolve the transloading variance issue (keeping track of products in the containers). Purchase orders were now to be assigned to containers.
Having worked closely with the prime developer, he also designed a system to track variances in item quantity to achieve the holding vendors impact.
Positive impacts: The customer previously had difficulty holding vendors responsible for erroneous orders (wrong product or colour). They are now able to determine exactly where the mistakes occur and can hold the vendor responsible. This solution solved the variance in the cost of the actual items, which was previously in the millions of dollars. By implementing NetSuite and integrating it with their day to day operations, we helped BCP manage one extra container a week.
As a result, BCP is now:
- More efficient and centralized
- No longer spending long hours troubleshooting in excel documents
- Now aware of exactly when containers are coming in
- Able to predict the delivery of goods
There is no “I” in GURUS – only “U” and “US”, because we value our clients and, above all, our incredible team of cloud experts. Together, we look forward to expanding.