From there on, the project went smoothly until completion. The success was owed in large part to the strong collaboration between the client and our team, as it required a deep dive into their business processes in order to get a more in-depth understanding of what they needed.
The client later noted that the difficulty in the past with similar projects for them was in communicating with NetSuite project managers. What differentiated things this time around was the level of involvement that we provided in order to maintain the project on track. This is, in large part, due to GURUS’ Sherpa methodology, which offers clients the possibility of choosing how they want the workload to be divided amongst their team and ours. Because of the ease of communication during the entire process of customization, their project was delivered on time despite the short timeline they had asked for.
By the time we were done, we were able to save their staff a significant amount of time by eliminating large amounts of manual work that were eating away at their productivity. At the end of the day, they now have more time to focus on other areas of their business.