Gurus Solutions Privacy Policy For NetSuite Data Exporter

Updated as of: July 26, 2018.

Gurus Solutions Inc. ("Gurus", "we" or "us") provides this privacy policy (the “Software Privacy Policy”) to inform users ("you" or "Users") of our policies and procedures regarding the collection, use and disclosure of personal information in connection with the registration for, and the use of, our NetSuite Data Exporter software (the “Software”). This Software Privacy Policy is specific to our privacy practices regarding the Software and is supplemented by Gurus’ general Privacy Policy located at https://gurussolutions.com/gurus-solutions-privacy-statement-and-policy, which is incorporated in this Software Privacy Policy by reference and which informs Users of our policies and procedures regarding the collection, use and disclosure of personal information in connection with the use of Gurus’ websites, including gurussolutions.com. 

Gurus is committed to protecting the privacy of Users. By downloading, using and/or accessing the Software, you agree to be bound by the terms set out in this Software Privacy Policy, and you consent to our collection, storage, use, processing and disclosure of your personal information as set out in this Software Privacy Policy now and as amended by us. This Software Privacy Policy is incorporated into, and considered a part of, Gurus’ End User License Agreement (the “EULA”) for the Software, located at https://gurussolutions.com/end-user-licence-agreement-for-netsuite-data-exporter. Each capitalized term used but not defined in this Software Privacy Policy has the meaning given to such term in the EULA.

We may change this Software Privacy Policy from time to time at our discretion and when doing so, we will change the “Updated as of” date above. We will notify you of any changes to this Software Privacy Policy by posting the revised Software Privacy Policy on our website or by seeking your consent, depending on the nature and materiality of the change. You are advised to consult this Software Privacy Policy regularly for any changes. Your continued use of the Software after any change to this Software Privacy Policy will constitute your acceptance of such change.

By downloading, using and/or accessing the Software, you understand and agree that we are providing a Google® Sheet add-on, which enables Users to extract data from NetSuite® and import it into Google® Sheets, thus allowing them to use NetSuite® data outside of the application itself. 

The data a User can extract using the Software (the “Extracted Data”) depends on the access permissions the User possesses in NetSuite®; while a User cannot extract more than she/he can access in NetSuite®, it means that the User can extract anything she/he has access to.

It also means that once the Extracted Data has been imported in a Google® Sheet document, such data is not bound to the access rules set in NetSuite® because the User is then free to share it with other people, print it, download it, etc.

The Software does not provide us any means to access or see your Extracted Data.

1. INFORMATION WE COLLECT

We may collect the following types of information in connection with your registration for, and use of, the Software:

1.1 Personal information and non-personal information

  • Personal information is information that identifies an individual, relates to an identifiable individual or allows an individual to be identified, such as, without limitation, your Contact Information (as defined below); and
  • Non-Personal Information is information that does not reveal your specific identity or does not directly relate to you, such as, without limitation, data collected through automated electronic interactions, application usage data, and statistical and aggregated information. 

1.2 Information you provide us directly:

  • Your first and last name, title (if applicable), telephone number, email address and the name of the company with which you are affiliated (through employment or otherwise) as well as any other contact information provided upon registration for the Software (your “Contact Information”); 
  • NetSuite® Account Number. Note that we do not collect or otherwise have access to your NetSuite® password; and
  • Any other personal information, which you may provide in the course of communications between you and Gurus.  

1.3 Information automatically collected:

We will gather information regarding your use of the Software, notably we will collect the number of requests that you make within a given day.

We may use non-personal information to create aggregate tracking information reports regarding User demographics. None of the tracking information in the reports can be connected to the identities or other personal information of individual Users. We also may link tracking information with Users’ personal information, but once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Software Privacy Policy, and in accordance with the law. You may choose whether or not you want us to use tracking technologies to remember you.

1.4 Google® user data

Gurus does not collect, store or share Google® user data through the downloading or use of the Software by its Users. However, the Software requires Google® authentication to access spreadsheets and the external connection application programming interface (API) and to store the NetSuite® credentials (including the NetSuite® username, role ID and account number, but not the NetSuite® password) when the "remember me" box is checked. The term “Google®  user data” refers to any data that the user creates or owns and/or that concerns the user, which is stored in any Google®  applications.

2. HOW WE USE YOUR INFORMATION

We may use information that we collect in connection with your registration for, and use of, the Software:

  • to communicate with you for the purposes of verifying your identify, determining the appropriate version of the Software to install, providing you with Software-related information, and installing the Software;
  • to facilitate use of the Software;
  • for Software and system administration purposes, to improve the Software and for security purposes; 
  • to provide you with email communications concerning Gurus, our products and services, as well as industry news, to the extent you have requested same; and
  • as otherwise permitted or required by law.

We will make your personal information is available within our organization on a need-to-know basis only, and it will be retained only as long as necessary to fulfill its identified purposes or in accordance with applicable laws and/or our policies. Personal Information that is no longer required to fulfill its identified purposes will be securely destroyed, erased, or made anonymous. Your non-personal information may be disclosed to others and permanently archived for future use. 

3. DISCLOSURE OF YOUR INFORMATION

We will not disclose your personal information to third parties outside of Gurus without your consent, except as noted herein or in Gurus’ general Privacy Policy or as otherwise permitted or required by law.

We may give our third-party service providers access to your personal information to the extent they provide services to us, help us provide services, or help us communicate with Users. However, these providers do not have any independent right to use your personal information, except to provide services to us or for us, and they are subject to the terms of this Software Privacy Policy.

In the event of a sale of shares or assets, a merger, a liquidation or a reorganization, we may transfer some or all of the personal information that we maintain on you to the applicable successor or resulting organization, but such transfer will be subject to the terms of this Software Privacy Policy and Gurus’ general Privacy Policy

We may be required to disclose personal information to government authorities or law enforcement officials, wheresoever situated that have asserted their lawful authority to obtain the information or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena, a warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to protect our rights and property, or to defend against legal claims, or as otherwise required by law or legal process. 

4. HOW WE STORE AND PROCESS YOUR INFORMATION

Personal information collected by Gurus may be stored and/or processed by Gurus and/or its service providers outside Canada. By providing your personal information in connection with the registration for, and use of, the Software, you understand that such information may be subject to foreign law, and that it may be accessed by foreign governments, courts, law enforcement and regulatory agencies.  

We will use commercially reasonable security safeguards in order to protect the personal information in our possession against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the personal information, and the method of storage. The methods of protection may include physical measures (for example, locked filing cabinets and restricted access to offices), organizational measures (for example, security clearances and limiting access to a “need-to-know” basis) and technological measures (for example, the use of passwords and encryption). The security of your personal information also depends on you. Never share your NetSuite® access credentials, including your NetSuite® password, with anyone. Your NetSuite® access credentials are stored using the Properties Service from Google®. The Properties Service allows scripts to store strings as key-value pairs scoped to one script, one user of a script, or one document in which an add-on is used. Please refer to Google®’s own privacy policy concerning their storage and security practices. Although we select our technology providers carefully, we are not responsible for the functionality, privacy, or security measures of any other organization.

5. YOUR CHOICES ABOUT YOUR INFORMATION

You may request access, inquire about or update your Personal Information in our possession, by writing to us at: privacy@gurussolutions.com. We rely upon Users to provide accurate and complete information and to inform us if user personal information changes, in whole or in part, from time to time.   

You may also opt out from receiving email communications from us by clicking on the "unsubscribe link" provided in such communications. However, you may not opt out of Software-related communications (e.g., changes/updates to features of the Software, technical and security notices).

6. USERS

Gurus does not knowingly collect or solicit any personal information from anyone under the age of 13 or knowingly allow such persons to register for the Software. The Software is not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us. See our coordinates below.

7. OTHER WEBSITES, INTERNET RESOURCES AND SOFTWARE

We are not responsible for the practices employed by any websites, internet resources or software operated by third parties, whether linked to or from our Software, including the information or content contained within them. Please remember that when you access such third-party websites, internet resources or software, our Software Privacy Policy does not apply and you are subject to that third party's own rules and policies. In addition, you agree that we are not responsible for, and do not have control over, any third parties to whom you may disclose Extracted Data. If you choose to disclose Extracted Data to a third party, you do so at your own risk.

8. HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Software or if you believe your personal information has been used in a way that is not consistent with this Software Privacy Policy, please contact our Privacy Officer at the following addresses:

Gurus Solutions Inc.
9880 Clark Street, Suite 101
Montreal, QC, H3L 2R3
Canada

Attention of: Privacy Officer
Privacy@gurussolutions.com

9. CHANGES TO OUR SOFTWARE PRIVACY POLICY

We may change this Software Privacy Policy from time to time at our discretion and when doing so, we will change the “Updated as of” date above. We will notify you of any changes to this Software Privacy Policy by posting the revised Software Privacy Policy on our website or by seeking your consent, depending on the nature and materiality of the change. You are advised to consult this Software Privacy Policy regularly for any changes. Your continued use of the Software after any change to this Software Privacy Policy will constitute your acceptance of such change.

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