What Kind of NetSuite Support Are You Looking For?
Your business, and how you run it, is very unique. So is your NetSuite instance and required support. Our consultants are well versed in a multitude of different areas to ensure that regardless of the level of support that you require, we can assist you. çWhether you’re in need of functional support, administrator support, development support, or all the above, SherpaCare is the answer.
Talk to an Expert
Which NetSuite Module Do You Need Help With?
Module-Specific NetSuite Expertise
We support a wide variety of NetSuite modules, each with its own unique challenges. Explore the specific areas we specialize in below:
Professional Services Automation (PSA)
Manage projects, resources, and billing seamlessly. Our PSA support ensures your service delivery engine runs on time and profitably.
- Project template setup
- Time and expense tracking
- Resource allocation errors
- Billing schedule and milestone automation
- Revenue recognition (ASC 606 compliance)
Supply Chain Management (SCM)
Ensure your inventory and distribution processes are optimized for growth.
- Procurement errors
- Reorder point automation
- Inventory costing issues
- Vendor returns and lead times
SuitePeople (HCM)
Support your HR operations, from onboarding to payroll.
- Role-based permissions
- PTO & time-off workflows
- Payroll and benefits configuration
- Employee self-service issues
NetSuite SuiteProjects Pro
Optimize services delivery and utilization in multi-project organizations.
- Resource management
- Expense approvals
- Project accounting
- Time tracking
Don’t see your module listed? Contact us to talk to a NetSuite specialist.
Our NetSuite Support service: SherpaCare
SherpaCare was built to empower your organization to use NetSuite with confidence. Our in-house team of 85+ NetSuite certified professionals are ready to support you to maximize the return on your NetSuite investment.
With our 18 years of implementation, customization, and development within NetSuite, rest assured we have the expertise to not only answer your questions, but to proactively improve your NetSuite instance.
No matter what kind of assistance you are looking for, be it ongoing support or strategic NetSuite consulting, our team can help you. Here are some of the ways SherpaCare helped other organizations:
- Ad hoc assistanceSolution design
- Updates assistance
- Integrating NetSuite with different tools
- Implementing eCommerce applications
- Creating workflows & process mapping
- Developing custom KPI
- Writing custom scripts
- Designing portals and their modification
- NetSuite Advanced Modules Implementation
- Customizing NetSuite dashboards
- Customizing business processes
- Building reports and visualizations
What We Offer
Dedicated Team
A dedicated team of Gurus that know your instance will be assigned to you.
Stop Anytime
SherpaCare offers you the ability to stop your services when you feel confident.
Certified NetSuite Partner
Trust a team that has over 200 NetSuite Certifications to back up their knowledge.
Your Own Dedicated Team of GURUS
-
A team will be assigned to you that is familiar with your organization, how you do things, and most importantly, your goals for your NetSuite system.
-
A committed team that knows your NetSuite instance
One Project Manager and two NetSuite Consultants that are experts in their respective fields -
Regular rotation to ensure no tribal knowledge
Complete access to the knowledge of 80+ consultants
Pre-Packaged, Yet Flexible
By leveraging our 18 years of experience, we’ve come up with the perfect package that allows you to rely on our expertise to schedule the required resources while keeping you in control over how the resources are spent, and for what.
Implementation & Optimization Services
Many companies use “support” to refer to ongoing configuration, enhancement, or reimplementation help. We offer services beyond troubleshooting to ensure you’re continually getting value from your ERP. These services include:
- NetSuite implementation from scratch
- Optimization reviews
- NetSuite integrations
- Custom development
- SuiteSuccess implementation
- Module training & onboarding
- Explore all implementation services
Your One-Stop-Shop for NetSuite Support
Your business, and how you run it, is very unique. So is your NetSuite instance and required support. Our consultants are well versed in a multitude of different areas to ensure that regardless of the level of support that you require, we can assist you. Whether you’re in need of functional support, administrator support, development support, or all the above, SherpaCare is the answer.
Admin Support
- Ongoing NetSuite administration
- Maintain secure access
- Data cleansing and upload
- Data administration & maintenance
- Help with optimizing the usage of NetSuiteMonitor usage & transactions
- Provide support for your IT team on technical issues
- Create new users, roles
- Create Saved searches
- General support, analytics
- Upgrades and testing
Functional Support
- End User SupportAnswer How To Questions
- Provide solutions for business requirements
- Train new users
- Help in performing functional tasks and transactions
- Help your IT team in resolving end user requests
- Help in running reports/ dashboards
- Help with using best practices of NetSuiteMonitor functional usage and transactions
- Year and month end processes
Development Support
- Create New reports
- Create New dashboards
- Create or manage automated processes with NetSuite SuiteFlows
- Enhance NetSuite functionality with scripting using NetSuite SuiteScripts
- Create Forms
- Integrations
- Installation of Suite Bundle as required
Only Pay for the Hours You Use
Stop paying a lot of money for support that you may not use! How many real hours do you get to take advantage of in your support contract? If you don't use them, do you lose them?
Our approach is different. Our monthly reviews focus on the realignment of time/hours not used and outlines new ways to leverage unused support hours in order to optimize your system.
Data Structure Review & Cleanup Support
For NetSuite technical support concerning unexpected ERP implementation issues or keeping an eye on customizations and configurations, our team of NetSuite consultants are available for as much or as little support as you need. Always be in the loop with weekly status update calls with your designated project manager. Get a peek into what is being done with access to JIRA, giving you a real-time view into progress. Remain in direct communication throughout the day with your designated team through Slack. Whether you prefer tickets, calls, or emails, communicating with us is a breeze.
In-House vs. Partnered NetSuite Support: What’s Best for You?
| Criteria | In-House Team | Partnered with GURUS |
| Responsiveness | Depends on availability | 24/7 access to a global team |
| Cost | High overhead costs | Flexible pay-as-you-go plans |
| Depth of Expertise | Limited by headcount | 200+ NetSuite certifications |
| Ongoing Optimization | Ad hoc at best | Proactive health checks and system tuning |
Working with GURUS gives you specialized skills without the HR overhead.
Why Choose GURUS for NetSuite Support?
At Gurus Solutions, we strive to offer the highest level of quality when it comes to our solutions. Over the years, we have mastered the ins and outs of NetSuite. We’ve worked with companies in multiple verticals and are familiar with their best practices.
-
18 years of experience
-
85 NetSuite Consultants
-
800 Active Customers 2500+
-
Completed Projects
Don’t take our word for it, check our client page to see how we supported, helped, and guided NetSuite users to success.
NetSuite Support & Optimization Packages
We Offer Training, Health Checks, Support, Technical & Functional Assessments, and More.
Frequently Asked Questions (FAQ)
What’s the difference between NetSuite support and NetSuite consulting?
Support focuses on resolving issues, maintaining the system, and helping users. Consulting typically refers to strategic advice, customizations, and broader system improvements.
Can I use GURUS if I didn’t implement NetSuite with you?
Yes! Many of our clients came to us after implementation to help with optimization, customization, or long-term support.
Do you offer emergency NetSuite support?
Yes. Our team is available for critical issues and urgent help, just let us know the severity when contacting us.
Can I switch plans or pause support?
Absolutely. SherpaCare is flexible, you can scale up, down, or stop at any time.
Talk to an expert
Book your free consultation!