About Candid Wines
Candid Wines is the go-to source for retailers and restaurateurs in Chicagoland, offering meticulously farmed and exquisite wines from across the globe. As a direct importer and independent distributor, they are committed to delivering unparalleled value, quality, and customer service.
Their team is made up of restaurant and industry veterans who are passionate about sharing the joy we find in every bottle they sell. As a family-owned, independent importer, they guarantee unmatched service and quality. For nearly 20 years, they have championed high-quality, great-value wine estates.
They believe that sustainability must be the standard and not the exception in the wine industry. They operate with a modest team of 12 employees while managing a complex inventory that spans multiple vintages and allocations.
Six years ago, Candid Wines transitioned to NetSuite to handle their intricate inventory requirements. They describe themselves humorously as “probably NetSuite’s smallest customer,” yet their needs are uniquely complex.
Navigating Complex Data Challenges
Before partnering with GURUS Solutions, Candid Wines faced a tedious daily routine of manually exporting data. They relied on an outsourced person to extract data from NetSuite and update models in Google Sheets, a process both labor-intensive and error-prone.
"We don't have a tech team. We don't have a development team, and so NetSuite offers a lot of features that we can't take advantage of.."
Gillian Casten, Chief Operating Officer, CandidWines
The Search for an Efficient Data Solution
Realizing that manual exports were not sustainable, Candid Wines scoured the market for an automated solution. They experimented with other tools that could bridge their data gaps, yet none offered the comprehensive, automated service they urgently needed.
After months of research and trial, Candid Wines found GURUS Solutions’ Data Exporter. The decision was driven by its unique capability to update their Google Sheets on an hourly basis, eliminating the need for manual intervention.
Data Exporter’s Benefits for CandidWines
The Data Exporter immediately provided a strong financial ROI by saving countless hours previously spent on manual data exports. As Gillian explains:
“It was just sort of a no-brainer for us… the ability that GURUS [Data Exporter] does it on an hourly basis was a game changer.”
Streamlined Reporting and Analysis
GURUS Solutions’ tool allowed them to access the precise reports and analyses they required, in real time. This meant that their tax reporting, quarterly sales reviews, and nightly delivery checks were always up-to-date.
Bridging the Gap with Expertise
Candid Wines benefits from GURUS Solutions’ expertise despite not having an internal tech team. The Data Exporter provided a crucial bridge while they continued to learn and harness NetSuite’s advanced capabilities.
Ease of Use and Simplicity
The simplicity of the tool was a standout feature for Candid Wines.
"It’s very easy to teach [...] you set it up, you indicate which searches you want to export on a regular basis, and it does it."
Empowering Non-Tech Staff
It’s very easy to teach [...] you set it up, you indicate which searches you want to export on a regular basis, and it does it.
NetSuite Data Exporter: The Bridge to Greater Efficiency
GURUS Solutions’ Data Exporter acts as a bridge to advanced reporting without demanding extensive technical know-how. It empowers a company like Candid Wines to compete with larger enterprises that have robust development teams. Candid Wines has seen firsthand the benefits of automated data exports.
“There’s no other program we’ve seen that does what GURUS [Data Exporter] does.”
A Seamless Integration
Integration of the Data Exporter into their daily processes has been remarkably smooth. The tool has seamlessly meshed with their existing reporting models and systems.
Empowering Business Decisions
The updated, real-time data has enabled the leadership at Candid Wines to make informed decisions. This empowerment has been critical in navigating the competitive and dynamic wine distribution market.
Sustained Reliability Over Time
Reliability is at the heart of their experience with GURUS Solutions. They have encountered only one minor issue, which was resolved promptly, reinforcing their confidence in the solution.
It’s very easy to teach [...] you set it up, you indicate which searches you want to export on a regular basis, and it does it.
Benefits of a Partnership with GURUS Solutions
Working with GURUS Solutions has been a positive, low-friction experience for Candid Wines. They have come to value not only the tool but also the customer-centric approach of the company.
The relationship with GURUS Solutions extends to support, training, and continuous improvement. Candid Wines finds that the ongoing collaboration has helped them fine-tune their operations.
Reliable Support and Quick Resolutions
The experience with GURUS extended beyond the tool itself. When challenges arose, support was swift, with any issues being resolved on the same day.
A Partnership Built on Trust
Candid Wines values the partnership they have formed with GURUS Solutions. They appreciate that the Data Exporter works reliably in the background without the need for constant direct interaction with the vendor.
Adapting to Growth and Change
The company is slowly transitioning more reporting processes directly into NetSuite. However, during this learning curve, the Data Exporter continues to be indispensable by providing consistent, accurate data.
The partnership with GURUS Solutions has set Candid Wines on a clear path to greater operational efficiency. Their success story serves as a testament to how powerful, well-integrated data tools can transform small businesses.
In an industry where data accuracy and timely reporting are crucial, GURUS Solutions stands out as an essential partner. Candid Wines’ journey underscores the value of embracing modern technology solutions, even for small teams with limited resources.
Getting the NetSuite Data Exporter for Your Business
Candid Wines' story of transformation and increased efficiency serves as a compelling case study for businesses facing similar data challenges. By choosing an approach that combines automation with user-friendliness, Candid Wines is establishing a new industry standard for efficiency.
Contact us to learn more about how GURUS Solutions can help you transform your data processes.
