Computer Telephony Integrations, or CTIs, are software that gives users the ability to utilize their business’ phone system via their desktop for centralized control over call-related tasks. These integrations can be utilized to connect Enterprise Resource Planning (ERP), or Customer Experience Management (CRM) tools to Call Centers for better customer service. Utilizing a CTI, Salesforce can be integrated with a Call Center to empower customer relationships, boost productivity, and drive salest. Make and receive calls without leaving your CRM.
Why Should I Integrate Call Center Software to Salesforce?
Due to a continuing increase in customer demands, and cloud-based technologies, modern businesses are facing mounting pressures to increase resource spending on proper customer service management tools. Utilizing call center software, in tandem with a CRM, offers a wide variety of benefits that any business can benefit from. Only with a properly integrated call center can companies maintain industry-leading customer satisfaction, and continue to scale.
Here are a few key benefits you’ll receive from an integration with a Call Center provider:
| ||Improve customer service management by providing a consistent calling experience. |
| ||Enhance productivity and increase sales deals with improved call reporting and handling. |
| ||Identify urgent calls to deliver exceptional customer experience. This increases professionalism and builds trust with your clients. |
| ||Boost the security of customers’ data with the protection of cloud capabilities. |