Skip to main content
  • About Us
Contact   1.877.664.1023
  • Solutions
    • NetSuite
      • NetSuite OneWorld
      • NetSuite PSA & SRP
      • NetSuite OpenAir
      • NetSuite Sandbox
    • NetSuite SuiteApps
      • Artificial Intelligence for NetSuite
        • GURUS NetSuite AI, BI and Data Warehouse Solution in Action
      • Business Intelligence for NetSuite
        • BI by Role
        • NetSuite Data Warehousing
        • BI Templates for NetSuite
        • BI Connector for Data Visualization Tools
      • GURUS NetSuite Data Exporter
        • Data Exporter for BigQuery
        • Financial Planning & Analysis Edition
    • Custom Solutions
      • Container Management
      • Engineer-To-Order (ETO)
      • Dynamic Special Order
      • Marketplace Reconciliation
      • Bulk Transaction Emailer
    • NetSuite Modules
      • Financials and Management
        • Dunning Letters
        • Financials
        • Fixed Assets
        • Incentive Compensation
      • Manufacturing
        • WIP & Routing
        • Work Orders & Assemblies
      • Retail and Distribution
        • Demand Planning
        • Grid Order Management
        • Inventory Management
        • Procurement
        • WMS Lite
      • Services
        • Job Costing
        • Project Management
        • Resource Allocation
        • Revenue Management
      • Software
        • Contract Renewals
        • Software Management
    • Boomi
    • NetSuite Add Ons Solutions
    • NetSuite for Private Equity Firms

    FREE BUSINESS INTELLIGENCE DEMO

    Request your Free Business Intelligence Demo & Discovery Call Today. Have our resident BI expert guide you through the solution’s features.

    Learn More

  • Industries
    • Industry Solutions
      • Food and Beverage
        • NetSuite’s Top 5 for Food and Beverage
        • Top Software For Food and Beverage Industry
        • Food and Beverage Industry Trends
      • Life Sciences
        • Biotherapeutics
        • Clinical Trials
        • Genomics
        • Laboratories
        • Medical Devices
        • Medical Distribution & eCommerce
        • Medical Practices
        • Medical Software
      • Professional Services
      • Software Companies
        • Internet Service Provider (ISP)
          • ISP and Cybersecurity with NetSuite
          • NetSuite Modules for Internet Service Providers
          • NetSuite for Internet Service Providers FAQ
        • Subscription-Based
          • Integrations For Subscription-Based Businesses
          • Manage Contract Renewals With NetSuite
          • NetSuite for Software and Subscription Services
      • Hospitality
      • eCommerce
      • Media & Publishing
      • Non-Profits
      • Engineering
      • Construction
      • Manufacturing
        • Cloud-Based ERP for Manufacturing
        • Complete Manufacturing Workflow with NetSuite
        • How to Increase Profits with NetSuite ERP
      • Cannabis & CBD
      • Wholesale Distribution
        • The Benefits of an ERP For Wholesalers
        • Top Wholesale Distribution Software
        • Wholesale Distributors vs. Direct-To-Consumer
      • Healthcare
        • 5 ERP Features For Healthcare Suppliers
        • Healthcare ERP for Clinics
        • NetSuite FAQ for the Healthcare Industry
      • Energy
      • Retail
        • Benefits of NetSuite for Retail
        • Improve Customer Experience with NetSuite
        • Scale Operations with NetSuite for Retail

    FIND THE NETSUITE BUNDLE FOR YOUR INDUSTRY

     

    Our team of specialists can customize your NetSuite with the right features to meet the needs of your business. Find the right solution for your industry.

    Learn More

  • Services
    • NetSuite Services
      • NetSuite Implementation & Configuration
      • NetSuite Training
      • NetSuite Data Migration
        • NetSuite Data Migration FAQ
      • Business Process Review
      • NetSuite Integration
      • NetSuite Upgrade Readiness Review
      • NetSuite Consulting Services
      • Customization & Development
      • Assessment & Architecture
      • NetSuite Optimization
      • NetSuite Support
      • Staff a Project
      • NetSuite Admin Services
      • NetSuite Project Rescue
    • Integrations and Connectors
      • NetSuite Integrations
        • NetSuite to Salesforce Integration
        • NetSuite to Shopify Integration
        • NetSuite to HubSpot Integration
        • NetSuite to Procore Integration
        • NetSuite EDI Integration
        • NetSuite eCommerce Integration
      • Salesforce Integrations
        • Salesforce To HubSpot
        • Salesforce To NetSuite
        • Salesforce To Outlook
        • Salesforce To QuickBooks
        • Salesforce To Slack
        • Salesforce To Call Center Software

    FIND THE RIGHT CUSTOM SOLUTION TAILORED TO YOUR INDUSTRY

    Custom ERP solutions to connect your company’s needs with NetSuite functionalities using custom script. Learn more to find a solution that meets your company’s needs.

    Learn More

  • Pricing
    • NetSuite Pricing
    • Integrations Pricing

    NetSuite Implementation Pricing

    Find the answers to all your NetSuite ERP cost, licensing and implementation questions in our comprehensive Pricing Guide for buyers.

    Learn More

  • Resources
    • Browse resources
      • FAQ
        • NetSuite Data Exporter
        • GURUS Business Intelligence
        • NetSuite FAQs
      • Guides
        • NetSuite Implementation Guide
        • NetSuite Saved Searches
        • NetSuite Self-Assessment Guide
        • NetSuite Workflows
      • Blog
      • Video
      • Press Releases
      • ERP Comparison Hub
        • NetSuite ERP vs. Acumatica
        • NetSuite ERP vs. Epicor
        • NetSuite ERP vs. Sage Intacct
        • NetSuite ERP vs. SAP
        • NetSuite ERP vs. Microsoft Dynamics
        • ERP Comparison Chart
    • Filter resources
      • All
      • Demos
      • Podcasts
      • White Papers
      • Data Sheets
      • Webinars
      • Glossary

    NetSuite: What Is It?

    This GURUS micro-video series revolves around everything NetSuite. If you’re on the fence about implementing NetSuite, stop and watch to see exactly what NetSuite has to offer.

    View All Videos

Breadcrumb

  • Home
  • Blog
  • What is NetSuite eCommerce?

What is NetSuite eCommerce?

Profile picture for user Athen Bozoglu
By: Athen Bozoglu 17.03.2017
Copied to clipboard

 

In the eCommerce world, and the Retail industry in general, customer satisfaction often depends on the shopping and checkout experience. But what happens when you close your browser and anxiously await your order, only to be met with a series of irritants that frustrate you to the point at which you decide this webstore just isn’t worth your time?   NetSuite understands the unspoken challenges that many etailers are facing, and SuiteCommerce Advanced is here to address these complex issues.

A real-life checkout complication just won’t do.

"Sorry, we cannot sell this salad spinner to you, sir."

Seconds passed as I processed the cashier's words.  I began my convincing argument—a series of sputtering and whimpering “b-b-buts” -- before the stone-cold cashier held up my other prized purchase: a lemon zester.  He had already moved on.  He scanned the zester and tossed it in the store bag...one checkout line down!

And to think, this whole shopping experience started so well.  I usually avoid store clerks, but my eye-contact game was not on-point that day and I was accosted by one.  It turned out to be a great experience, as Agustina guided me through the world of salad spinners.  The moment I gripped THE salad spinner—truly, it was made for me—and tossed it into my shopping cart, I felt like a slow-motion tennis ball landing right on the line.  VICTORY!

As I glided towards the cashier, nothing was going to ruin my day.  Salad was gonna be spun tonight.

"Sorry, we cannot sell this salad spinner to you, sir."

Why bad online checkout experiences occur

It is difficult to imagine the scenario above; but unfortunately,  in the world of Online shopping, this type of irritant occurs fairly often. Why?

  • Stock level and status inaccurate
  • Order was not fulfilled correctly
  • Order was not delivered in the estimated timeframe promised
  • Shipping amount was not entirely accurate at the time the order was placed
  • Difficulty to get someone to help me out of this situation

And yet, when talking about customer experience, we tend to focus on the actual shopping experience.  Great search and navigation?  Check.  Ease of shopping on my smartphone?  Check.  Color psychology and layout that tug at my puppet strings?  Check check check.

All those good feelings—like the ones that washed over me after Agustina the Store Clerk’s helpful service—quickly dissipate if there are any hiccups between that moment and going home with the perfect  salad spinner.

So why is that portion of the Online customer experience often overlooked?

How NetSuite eCommerce is the perfect solution

NetSuite's SuiteCommerce Advanced (SCA) is competitive when traversing the traditional checklist of “What I Want for My Webstore”.  The platform's rapid evolution in the past few years indicates that the road to the peak of the eCommerce mountain is no longer just a pipedream—the journey has already begun.

Accurate and sync-friendly. Where Netsuite's SuiteCommerce Advanced truly shines though is the idea of”single-source of truth”.  As NetSuite is at its core an ERP/CRM system, its eCommerce offering leverages all that beautiful trove of data and syncs up with them—and there really is little room for mistakes because all the information is accurate, reliable and consistent.

Stock level control. No more surprises with stock level.  What you buy is what you get. Avoid shipping headaches and  over/under-stocking materials.

Ready-made reports and automated emails. That is without talking about the amount of ready-made reports to plan your next eCommerce strategy, thanks to all the aforementioned data that is all synchronized within NetSuite.  Imagine all the personalized emails that can be automated —and yes, I realize the irony of giving your customers that nudge to complete their orders…

Saving costs with NetSuite eCommerce. The other side of poorly fulfilled orders is the cost of fixing it.  Too much support staff?  Or worse, overqualified staff doing menial work?  That is the sound of you drowning in playing catch-up instead of sitting comfortably on your throne, thinking of ways to revolutionize your industry.

NetSuite's SuiteCommerce Advanced offers strong self-service capabilities are tied back to the ERP/CRM system.  Whether it's opening support cases, requesting returns without headaches, or getting information to autonomously solve your own issues, SCA will help organize all these threads so you can run a smooth operation, and still be provided with many big-picture perspectives to identify areas of improvement.

Choose a flexible eCommerce solution

The ride is not without its bumps, but I heard that Agustina the Store Clerk was pretty shaky her first year on the job, too.

Netsuite's SuiteCommerce Advanced has come into its own on some features that other older eCommerce platforms have mastered over the years; yet this whole time, it had always ensured that the end-to-VERY-end customer experience was quick, reliable and accurate throughout.  As our world evolves and our habits change, it is important to choose an eCommerce platform that can be flexible on its browsing, shopping, and marketing perspectives, but that still rests on a solid foundation of information and data that can help you tie it all together.  

Additionally, it is equally as important to find a partner who can make sure that you are not leaving any of SCA's ever-growing capabilities on the table.

Now you'll have to excuse me. My steak is ready.

NetSuite-Turnkey-Solutions-Blog-Banner

 

Request More Info From an Expert

Request More Info From an Expert

 

  • Looker Studio AI For NetSuite ERP Users
    Looker Studio AI For NetSuite ERP Users
  • NetSuite Analytics Warehouse
    NetSuite Analytics Warehouse
  • What is Data Modeling?
    What is Data Modeling?
View all
Copied to clipboard

About Athen Bozoglu

Having caught the writing bug at an early age, Athen has been working with different companies in leveraging the freshest content for over a decade. He comes from a copywriting background. In the past, he has worked on copy for B2C and B2B clients across Montreal and Canada for retail, construction, manufacturing, education, and restaurants. He studied Communications and English literature at Concordia and developed a loving relationship with media the minute he laid hands on his first DSLR camera. 

Today, he consults with a team of technical experts to hone in on the latest industry trends and bring you powerful blogs on Oracle NetSuite, the Cloud, and technology.

In speaking with a great number of experts and clients across most major industries, the approach and questions remain the same: How can I optimize my business to bring in more money? What are the technologies that are right for my company? How can I improve my financials and better manage growth? 

Currently the resident Digital Marketing Specialist at GURUS Solutions and host of GURUS Cloud Connect, where he interviews executives and subject matter experts on the newest technologies, he stays busy. 

Recent posts

  • Profile picture for user Aidan Lavoie-Whittall
    By : Aidan Lavoie-W… 20.09.2023

    Looker Studio AI For NetSuite ERP Users

    • BI for NetSuite ERP integration
    This recent Duet AI release from Google is a game changer for NetSuite users already working with Looker Studio BI in BigQuery. Learn why here.
    Read this post
  • Profile picture for user Victoria Sapsford
    By : Victoria Sapsford 19.09.2023

    NetSuite Analytics Warehouse

    • BI for NetSuite ERP integration
    Deliver powerful data and analytics reports with NetSuite Analytics Warehouse, a cloud-based solution that consolidates data from NetSuite and beyond.
    Read this post
  • Profile picture for user Victoria Sapsford
    By : Victoria Sapsford 12.09.2023

    What is Data Modeling?

    • BI for NetSuite ERP integration
    As you begin your journey into business intelligence and data warehousing, the key lies within strategy, and of course creating a solid data model.
    Read this post
Related tags
  • NetSuite-eCommerce
  • NetSuite-Inventory-Management

News & Events

  • Press releases

    GURUS Solutions named to the Bob Scott Top 100 VARS for 2023

    Montreal, Quebec - June 28th 2022 On June 9th, 2022, GURUS Solutions was named to The Bob Scott Top 100 VARS for 2022. The
    Read more
    Published 30 January 2023
  • Press releases

    GURUS Solutions Unveils Partnership with Mavenlink

    GURUS Solutions is proud to announce its latest partnership with Mavenlink, the industry cloud for professional services
    Read more
    Published 10 March 2022
  • Press releases

    Dell sells Boomi to Francisco Partners and TPG Capital

    [Chesterbrook, PA, Round Rock, Texas, San Francisco - May 2, 2021] As of May 2nd, 2021, Dell Technologies has officially reached
    Read more
    Published 20 May 2021

Blog

  • Looker Studio AI For NetSuite ERP Users
    Aidan Lavoie-Whittall, 20.09.2023
     In the ever-evolving landscape of business technology, staying ahead of the curve is
  • NetSuite Analytics Warehouse
    Victoria Sapsford, 19.09.2023
     Being able to consolidate crucial data analytics into comprehensive reports has become
  • What is Data Modeling?
    Victoria Sapsford, 12.09.2023
    Just like an ERP implementation needs a discovery step to set up a plan as well as the research
All posts

Contact

TOLL-FREE: 1.877.664.1023
info@gurussolutions.com

Head Office

9880 Clark Street, Suite 101
Montreal, QC
H3L 2R3 Canada

Tel: 514.664.1023

Join the Team

We are always on the 'lookout' for new talent. Are you The One we are looking for?

Careers

 

Why Choose GURUS?

Clients
Events
Partner With GURUS
Gurus Client Reference Program

 

SEE ALL LOCATIONS

Follow us in social media

Copyright © GURUS Solutions   |   All rights reserved  |   Privacy policy